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Knowledge Base >  Start Over | Login Search the Knowledge Base All Words Any Words Exact Phrase   Start Search in the Following Category Not Categorized Support ---Billing Issues ---Contact myKB.com ---Help Files ------Knowledge Base Settings ------User Mainenance ---------System Privileges ---Getting Started ------Logging In ------Knowledge Base Navigation ------Categories ------User Accounts ------Overview / First Steps ---myKB Administrator Functions ------Category Maintenance ---------Delete Categories ---------Add New Categories ---------Modify Exisiting Categories ------Role Maintenance ---------Modify Existing Roles ---------Add New Roles ---------Delete Roles ------KB Settings ------Audit File ------FAQ Maintenance ---Asking the Knowledge Base a Question ---myKB Release Notes ------Version 4.0.5 ------Version 4.0.6 ------Version 4.0.4 ------Version 4.1.1 ---Searching the Knowledge Base ------KB Search Types ---myKB Editor Functions ------Articles Under Review ------Rejected Articles ------Usage Statistics ------Storage Statistics ------Article Maintenance ---------Delete Articles ---------Add New Articles ---------Modify Existing Articles ------Archived Searches ---Article Overview ------E-Mailing Articles ------RSS Feeds ---Welcome to the myKB.com Support Site ------Non-Registered Users ------Registered Users ---myKB Tips And Tricks Date Modified Monday, July 28, 2008 Stop Four: Locating Information, Cont. Good job! That was a simple example of a KB Search, but it showed how to perform a search as well as what the results listing would look like. There are several other types of searches that can be performed using the Search Filter underneath the "Start Over" link. Did you notice the "Submit a Question" panel beneath your results listing? This panel allows you to submit a question if you need clarification, or were unable to locate the desired information. We'll talk more about submitting questions a little later. The "Submit a Question" panel appears after you have performed a KB Search or you have browsed through a category. Guided Search Panel Let's go back to the Category Display feature. This panel is called the "Guided Search" panel, and is used to browse through categories to view their sub-categories and articles. All text within this panel is a link, which will open the contents of a category. The articles within each category will display to the right of the screen, along with the date that each was last modified. Remember that as a Non-Registered User, you can see all Public information within the knowledge base. Now let's take some time to explore the Guided Search feature. In a minute you will be prompted to click the "Start Over" link at the top of the screen (in the myKB Search panel). This will take you back to the knowledge base "Home" screen. Use your mouse to browse through the categories and sub-categories offered within the Guided Search panel. After you have gotten a good feel for the contents of this knowledge base, and how to navigate the Guided Search panel, return to this category (Non-Registered Users) by drilling down through the appropriate categories. Hint: The mousetrail above shows the parent categories of this one. Once you have returned to this category, open the Stop Five: Growing Your Knowledge Base article by clicking on its Title. Ready? To recap: Use the Start Over link to return to the knowledge base "Home" screen. After getting a hang of how to perform a Guided Search, return to this category (Non-Registered Users) and open the Stop Five: Growing Your Knowledge Base article. See you in a few minutes... Contact Info@mykb.com for a Custom Demonstration of the myKB knowledge base. Ask Technical support a Question Sales can be reached at sales@mykb.com or (800) 996-myKB Copyright myKB.com 2001,2002,2003,2004,205,2006,2007,2008. Give us your opinion Submit a Question

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